Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

Returns:

• You may return unused and unopened products within 30 days of receipt for a full refund.
• To initiate a return, please contact our customer service team at Saltandsugarbathbar@yahoo.com. Include your order number and reason for the return.

Exchanges:

• If you received a damaged or defective item, please contact us within 7 days of delivery to arrange for an exchange.

Non-Returnable Items:

• Due to the nature of our products, we cannot accept returns on items that have been opened or used.
• Gift cards are non-returnable.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).

Contact Us:

• If you have any questions or need assistance with your return, please reach out to our customer service team.

Thank you for choosing Salt and Sugar Bath Bar! We appreciate your support and hope you love your products!